Questions & Answers

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    CONTACT INFORMATION

    Address Details

    Office No. O-13, Pancharatna CHS Ltd.,
    Opp. Railway Station, Bhayandar East,
    Thane – 401105, Maharashtra, India

    7666975881

    info@travelhero.in

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    What sizes do you offer?

    We offer sizes ranging from S to XXL on most products. Please refer to the Size Guide available on each product page before placing your order.

    Check our detailed Size Chart on the product page. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

    Many of our hoodies, t-shirts, and sweatshirts are designed with a unisex fit. Product descriptions will specify whether an item is unisex, men’s, or women’s.

    Our apparel is made from premium-quality fabrics selected for comfort, durability, breathability, and long-lasting wear.

    We strive to display accurate product colors. However, slight variations may occur due to different screen settings and lighting conditions.

    Shipping & Delivery

    How long does delivery take?

    Orders are typically delivered within 3–7 business days across India. Delivery times may vary depending on your location.

    Yes! We offer free shipping on eligible orders. Any minimum purchase requirements will be displayed during checkout.

    Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

    Yes, we currently ship to most locations throughout India.

    Orders & Returns

    Can I cancel my order after placing it?

    Orders can be canceled before they are shipped. Please contact our support team as soon as possible.

    Address changes may be possible before shipment. Contact our customer support immediately for assistance.

    We accept returns for eligible products within the specified return period, provided the items are unused, unwashed, and in their original condition.

    Contact our support team with your order number, and we will guide you through the return or exchange process.

    Please contact us within 48 hours of delivery with photos of the product, and we will resolve the issue promptly.

    Payments

    What payment methods do you accept?

    We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment options available during checkout.

    Yes. All transactions are processed through secure payment gateways using industry-standard encryption.

    Yes. An order confirmation and invoice will be sent to your registered email address after your purchase.

    Product Care

    How should I wash my hoodies and t-shirts?

    Machine wash in cold water with similar colors. Avoid bleach and tumble dry on low heat for best results.

    Our products use high-quality printing techniques designed for long-lasting color and durability when proper care instructions are followed.

    Popular items are regularly restocked. You can subscribe for notifications on the product page to stay updated.